• Mon - Fri 9.00 - 18.00
  • 18 OSRAM ROAD, LONDON, HA9 7NG
  • +44 203 627 9589

FAQs

FREQUENTLY ASKED QUESTIONS

Identification Requirements

What ID do I need to show when collecting a vehicle?

All drivers must provide their Current valid Driving License with DVLA Code for inspection at time of vehicle collection. We may also be able to check your details with the DVLA direct if you have lost or misplaced your Driving License however an additional surcharge will apply for this.

What ID do I need to show when collecting a vehicle?

All drivers must show their Current valid Driving License for inspection at time of vehicle collection. We may also be able to check your details with the DVLA direct if you have lost or misplaced your Driving License however an additional surcharge of £5.00 will apply for this.

Is there any other form of identification required?

We must also see TWO other forms of identification these can be any of the below:

  1. Full Passport
  2. Household Utility Bill [Address to match Driving Licence address]
  3. Bank Statement [Address to match Driving Licence]
  4. Credit Card Statement [Address to match Driving Licence]
  5. Police / Armed Forces ID card
  6. If the address displayed on your Drivers Licence is not that of your residential address you should be advised to update your details with the DVLA.

Paying for Your Hire Vehicle

When Do I Pay for My Hire Vehicle?

Payment is taken for the hire at the time of booking once you have accepted our quote or seek you local rental brand for further payment instructions.

What Payment Methods Do You Accept?

We accept all Major Credit / Debit cards. We will under no circumstances accept any type of pre-paid cards, cash or cheque. Additional surcharge may apply for AMEX or foreign Credit/Debit cards.

Do You Take a Deposit?

We may ask you to pay a security deposit to cover any supplementary charges you may incur as part of your rental, e.g. damage, penalties, fuel etc. Security deposit will be pre authorised on the Credit/Debit card

Amending Your Hire

Can I amend the hire details after I have placed a booking?

It is possible to change or modify your reservation at any time subject to availability. We would appreciate it if you could contact our reservation staff on +44 (0) 203 393 0539 or reservations@discountminibus.com at the earliest possible time, and we will advise if there is a cancellation or amendment fee that will apply.

Can I cancel the hire once it has been made?

50% cancellation charge will apply if booking cancelled before 72 hours otherwise a full cancellation charge will apply.

Can I extend the hire if I want to keep a vehicle for longer?

You can extend your rental at any time and the appropriate charges for the extended rental period will be advised and applied to the card you supplied when making the reservation.

What happens if I need to return the vehicle early?

We do not offer a refund for unused rental days and so we advise you to carefully consider how long you will require the vehicle and where possible book for a shorter period and extend the hire if necessary.

About the Hire Vehicle

Am I guaranteed to receive a specific model?

Unfortunately we cannot guarantee the make and model of your vehicle as vehicles are reserved on a group basis. However an alternative vehicle will be provided that is in the same category that you originally booked. If at any stage we cannot provide an alternative vehicle in the same category then we reserve the right to upgrade you to the next available standard category and our reservations team will inform you immediately.

Will the vehicle be provided with fuel?

We operate on like for like basis, however. Current fuel levels are shown on the rental agreement at the time of collection and will be signed off on return. If the vehicle is returned with less fuel then a fuel charge will apply. We do not refund any unused fuel, so consider your fuelling requirements carefully

What happens if I lose the key?

Due to the cost, and time implications of replacing keys, If lost, you will be required to pay for a replacement, plus any associated costs. Most importantly, you may be affected while you wait for the new key to be prepared and delivered.

What if I get any parking fines etc?

Discount Minibus Hire have the right to cover all costs from the method of payment you used when collecting the vehicle if we incur penalties for parking illegally, speeding, congestion zone charges etc, and there will also be an administration fee applicable on all occasions.

Insurance Requirements

What is the Criteria Required to Drive a Vehicle?

All drivers must be aged between 25 and 70 years of age with 2 years full driving experience. Drivers under 25 years of age must get rental location approval. Prestige car drivers must be at minimum 30 years of age or over. Drivers with major endorsements must also get rental location approval. All drivers must have held a full UK, European, or International Driving License for at least 2 years. There is a charge of 50% of the insurance tariff for none European license holders, There should be no more than 6 valid points on your Driving License.

Excluded Drivers

  1. Drivers using the vehicle for carrying of passengers for hire or reward
  2. Using the vehicle for towing of any kind
  3. Driving with the following occupation Foreign Armed Forces, Entertainers, Sports professionals
  4. Foreign Drivers please contact nearest branch to get exact details related to the query.

European Hire

Vehicles can be covered prior to the rental location approval for the following countries Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland. Any other countries must get rental location approval.

Can Anyone Else Be Insured to Drive the Vehicle?

It is possible to cover additional drivers however all drivers must meet the all of the criteria and surcharges will apply. Only drivers added to your rental and named on the insurance are able to drive the vehicle by law for insurance purposes. All drivers must be present at the start of the rental.

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